Shipping costs are calculated according to the weight and destination of the order, are not included in the price of the products.
You can send the package to the address that you mark on your order, many times being alternative addresses for the realization of orders for gifts from other people.
The deadline for receipt and preparation of shipments is MONDAY TO FRIDAY. No shipments are made on SATURDAYS AND SUNDAYS.
You can choose your shipments through several transport agencies, we currently work with the following companies:
* ASM 24/48 Hours.
* ASM 48/72 Hours.
SHIPMENTS TO EUROPE:
Shipments to Europe are made through emails by registered mail, a tracking number will be assigned so that customers know at all times where their shipment is located. Their delivery time depends on the postal management of each country. The price Shipment depends on the weight and the country of destination. Customs costs of the destination area, such as import tariffs that may include in your shipment will be borne by the customer. Your weight will be limited to 2Kg.
If you wish to place an order with a higher weight, please contact our logistics department firstname.lastname@example.org
SHIP TO THE CANARY ISLANDS
Shipments to the Canary Islands must take into account that they do not include the customs costs of the destination area, such as their import tariffs that may be included in their shipment.
Shipments to the Canary Islands are made through Correos with certified shipments.
You will be given your tracking number when you place your order so that the customer knows where your order is at all times.
PREPARATION OF SHIPMENTS WITH ARTICLES IN PRE-RESERVE.
If the order placed, in addition to products in stock, there are products in pre-reservation, the order will be sent once the reserved product is activated in stock.
The item that is in stock will go to the warehouse awaiting the entry of the product in pre-reservation and once the product is entered in stock in pre-booking will proceed to make the shipment.
Return period of the articles is 7 days from the date of purchase of the article. Products purchased in the physical store can not be returned in the online store, only returns of items purchased in the online store and for them will be accepted. The refund will be accepted only if they meet the following requirements:
1- In case the product does not satisfy you, you can return it through Andromeda's Pop, we will refund the product but not the shipping costs, they will be borne by the buyer.
2- Defective product of origin: Once Andromeda's Pop receives the merchandise and it is verified that it actually has a manufacturing defect, the change will be made, but by the same article or same reference taking charge Andromeda's Pop of the cost of collection and shipping of the article. In the event that you want to make a change for another article, the customer must assume the costs of the return postage and the new shipment.
3-If a product was sent by mistake that did not correspond to the customer's purchase, Andromeda's Pop would be responsible for the costs of collection of the item by mistake and shipping the new item.
4- If it is a gift, only the change of the article will be accepted if it has not been unpainted and provided that it is in perfect condition, the purchase amount will never be refunded but the exchange can be made for an article of the same. amount or higher, the return costs of the item and the price difference if it would have been borne by the person making the change.
5-In returns of textile, only changes will be accepted if they come with the original packaging and its label, the expenses of the return shipping and new shipment will be borne by the customer.
6-No changes or refunds of cups, socks and underwear for hygiene reasons.
7-You can not desist from the products that have been ordered in Andromeda's Pop in process, in case of having given a signal for the orders in process and the orders, this signal will not be returned if you give up the purchase after the commission of the same.
8-For all cases of withdrawal, in terms of shipping and return of products will be as provided in Royal Legislative Decree 1/2007 and complementary regulations.
9-In all cases, the products must be in perfect condition, in their original packaging and with the manuals, accessories or promotional gifts, if any, included.